Whole-chain report
3 locations, 7,694 reviews, since May 2012
What a single-location report cannot give you: a comparison between locations, and chain-wide problems separated from those tied to one address.
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Sample reports
See the report before you pay for it
Real PDF files, produced by the same generator that will prepare the report for your company. Not screenshots and not a mockup.
A three-cinema chain
Four documents from a single day: a report for the whole chain and a separate report for each location.
Cinema in a shopping centre
2,121 reviews, since November 2018
A typical single location: a few thousand reviews and eight years of history.
Cinema in a smaller town
2,185 reviews, since July 2017
A similar number of reviews, a different town and different customers. It shows how the same mechanics lead to different conclusions.
Cinema with the longest history
3,388 reviews, since May 2012
Fourteen years of reviews. This is where the report works hardest to separate historical threads from what is happening now.
The reviews come from Google Maps. Proper names and first names have been anonymized - beyond that, the documents are exactly what a client receives.
What is inside
- Executive page: biggest risk, biggest strength and one action for right now.
- Strength and weakness cards - each with a review count, a date range and a quote.
- A scorecard of business areas with a rating and a one-sentence reason.
- Isolated incidents separated from recurring problems - so a one-off slip does not look like a systemic failure.
- Historical threads: signals from the past with no newer repeats.
- Recommendations across three horizons: now, this quarter and longer term.
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