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Opinely

FOR VENUE OWNERS

What customers write about your business. And which reviews to report to Google.

We read your reviews and tell you what to fix first. Separately, we point out which reviews to report to Google - with a ready-made justification.

Get a free sampleSee a verification example

No account, no card. The full report - pay once, no subscription, from 49 zł.

MMarta K.14 Jun
“Food was very good, but we waited 40 minutes for a waiter. Third time in a row.”

Systemic problem

Waiting time for service

Mentions in reviews
127
Share of complaints
24%

Complaints have been recurring for 11 months, mostly on Fridays and Saturdays after 6 p.m.

Review verification against Google's rules

We read the text of every review against Google's rules - profanity, advertising, off-topic posts, conflicts of interest - and check whether low ratings came in a wave. We point out which reviews to report and give you a ready-made justification. You file the report, Google decides.

From 15 zł incl. VAT, one-off, no account. Add it to the one-time report from 9 zł.

Order the verificationSee the full example

A real review from the demo account

ReportRating: 1 out of 517.02.2025

Attack on a specific person

Strong basis: the review's own policy violation

Ratownicy to dramat. Bezczelni, aroganccy i chamscy. A ten z Ukrainy to niech wraca do siebie, skoro tak bardzo mu wszystko nie pasuje. NIE POLECAM zdecydowanie. Zero szacunku do pływających

„A ten z Ukrainy to niech wraca do siebie, skoro tak bardzo mu wszystko nie pasuje.”

Ready-made wording to paste

I am reporting a violation of the Google Maps content policies. The statement attacks a specific person instead of assessing the service. Fragment of the review (verbatim): „A ten z Ukrainy to niech wraca do siebie, skoro tak bardzo mu wszystko nie pasuje.”. Review dated 17.02.2025, rated 1/5. Google Maps policy (section “Nękanie”, quoted from the Polish version of the policy): „Nie zezwalamy na publikowanie treści mających na celu nękanie innych osób lub firm oraz treści zachęcających innych użytkowników do nękania.”. Please review this review.

This is what an item on the “what to report” list looks like.

Categories Opinely recognises

What Opinely finds in reviews

  • Waiting time
  • Food quality
  • Staff courtesy
  • Restroom cleanliness
  • Price to portion ratio
  • Noise and acoustics
  • Parking
  • Reservations
  • Menu
  • Food temperature
  • Card payments
  • Step-free access
  • Opening hours
  • Complaint handling

From noise to signal

Your customers already told you what to fix. A thousand times.

01Raw reviews from Google Maps

02Sentiment and category classified

03A report with a repair order

Monthly report2 109

What to fix first

  1. Waiting time127
  2. Prices and billing84
  3. Parking38

Five things you no longer do by hand

Pulling review history as deep as your plan covers, classifying every one of them, the report, comparing locations, and the alert on a critical rating. Each takes hours on its own. Together they happen in the background.

Pizzeria Romafound
2,109reviews fetched
2019202120232025

Review fetching from Google Maps

Type your business name - search finds it on Google Maps and pulls reviews automatically: from the newest back through history, as deep as your plan allows.

Obsługa klienta143
Czystość92
Rezerwacje57
Hałas29

AI trend analysis

The analysis surfaces recurring issues, categories, and sentiment shifts - you see exactly what delights and what frustrates your customers.

A page from a real Opinely group report: average rating over time for a cinema chain

Print-ready PDF reports

A detailed report with charts and recommendations - every finding backed by quotes from your real customer reviews. Download it as a PDF in one click.

Downtown4.6+0.2
Mall4.1-0.1
Station3.8-0.4

Business groups and rollup report

A group is several of your locations in one place - you compare them side by side and get one shared rollup report.

Opinely08:14

Critical review: Pizzeria Roma

Rated 1/5, category “waiting time”. Third such review this week.

ReplyOpen in dashboard

Email alerts and summaries

A critical review reaches your inbox at the next sync: every 6 hours on Pro, once a day on Starter. Weekly summaries and the monthly report come with Pro and Enterprise; you switch each notification off individually.

Smart replies

Review replies generated in seconds

Every review deserves a reply. AI crafts them in your brand voice, across 4 languages.

Try it free
Mark K. Google Example 3 days ago
Great service and delicious pizza. Definitely coming back!

Generated reply

Thank you so much for your kind words, Mark! We're delighted you enjoyed the pizza - see you again soon.

- Anna from Bistro Verde

Tone: Professional · Language: PL EN DE UK

A report that reads like a document, not a dashboard

A dozen or so PDF pages with a repair order, quotes from real reviews under every claim, and charts you can put in front of your team.

  • Systemic problems separated from one-off incidents
  • Every claim backed by a quote from a specific review, with its date
  • Threads that have died out marked as historical
  • Recommendations put in order, not in a wish list
See example reports
A page from a real Opinely report: problem cards - issue title, priority, confidence, the number of reviews with complaints and verbatim customer quotes with dates
A page from a real demo-account report, not a mock-up. Click to open the full document (PDF). The sample document is in Polish.

See it live

You do not have to take our word for it.

Open the demo panelOpen a finished report

Two products, one business

Pricing

Free report sample

You pick your business, confirm your email address and the finished PDF reaches you. One business, 50 most recent reviews.

0 zł

Get the sample

A report with no account and no subscription

Point us to your business, pay once and the finished PDF lands straight in your inbox. No sign-up, no commitment.

Add Review verification against Google's rules to the report from 9 zł - the reviews are then fetched once, for both services.

from 49 zł

Order a report

Review verification (Google's rules)

Which periods deviate from your usual review pace and which reviews to report - with a ready-made justification. No account; the result on a page and by e-⁠mail.

from 15 zł

Order the verification

  • Free

    0 zł forever

    See your reviews analysed for free, no card

    • 1 business
    • 30 latest reviews
    • Problem cards, charts and area scores in the panel
    • 1 PDF report
    • Review clusters in the panel (Authenticity tab)
    Start for free

  • Starter

    129 zł / mo

    Everything in Free, plus:

    • Up to 10 businesses + 2 groups
    • Analysis of up to 9,000 reviews per account (up to 3,000 per location)
    • 5 PDF reports / mo
    • Critical alerts every 24 hours
    Choose Starter

  • Pro

    249 zł / mo

    Everything in Starter, plus:

    • Up to 50 businesses + 5 groups
    • Analysis of up to 30,000 reviews per account (up to 8,000 per location)
    • 10 PDF reports / mo
    • Critical alerts every 6 hours
    • Weekly and monthly summaries by email
    Choose Pro

  • Enterprise

    from 499 zł / mo

    Everything in Pro, plus:

    • More than 50 businesses and groups
    • Limits matched to the size of your chain - number of locations and analysis depth
    • Critical alerts every 2 hours
    • You get the quote usually within one business day

A group is several of your locations in one place - you compare them side by side and get one shared rollup report.

The amounts shown include 23% VAT. We issue VAT invoices on request.

Contact

Questions about Opinely, plans or the one-time report? Write to us - we usually reply within one business day.

kontakt@opinely.pl

Your customers have already written it. Let us read it.

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No subscription - the one-off report needs no account.